CANCELLATION & REFUND

Cancellations policy

Schooliform allows cancellation of orders placed online within 24 Hours of the order placement unless the order has been processed and shipped.

  • Over Call

In order to cancel your order, you can either contact our Customer Care by calling on +91-9353236840 in order to place the cancellation request along with the refund mechanism as store credit or refund to your respective card.

  • Over Email

For cancellation by email, write to us at [email protected]. Please mention in subject line- Cancel My Order and, for speedy processing kindly mention your order number, reason for cancellation and your call back number.

It is to be noted that depending on the status of the order processing, we may deny your cancellation request.

Refunds policy

Refunds for cancelled and returned orders are possible in 2 modes.

Refund to the source

In case of a refund, we credit your account back with the order value. We will credit back the account using which you have made the payment.

Bank transfer

In case an order was paid for by cash on delivery, refunds will be made by bank transfer. Please note that we would only refund the money once we have received the product back based on our return policy at our/seller’s warehouse. Refunds in case of Exchanges – we do not anticipate any money transaction in case of an exchange as it is an item replacement provided that the goods you return are in good and new condition. Also, if there is any delay by Schooliform, then we will notify you of the same.

Time for refund

Once our support team accepts your cancellation request, we will initiate the refunds within 48 hours.

  • In case of refund back to your account once we initiate the refund with the bank, it might take time for the funds to get credit to your bank / credit card. There might be standard transaction delays outside Schooliform’s control and in such cases, Schooliform’s liability shall be limited to the amount of refund.
  • In case of bank transfer request, we will initiate the refund process which will take 15 working days post the recovery of goods in accordance with our return policy

We assure you that all our online transactions (credit/debit card and net banking) are done through secure and trusted gateways. Your bank details are safe & secure and will not be misused/ shared with any third-party. Please note that you will be notified about the same via SMS and Email.